Privacy Policy

We collect information you provide directly to us, such as when you create an account, purchase tickets, or contact us for support.

Personal Information

• Name and contact information (email, phone number)
• Payment information (processed securely through our payment partners)
• Ticket purchase history and preferences
• Communication preferences

Automatically Collected Information

• Device information and browser type
• IP address and location data
• Usage patterns and website interactions
• Cookies and similar technologies

We use the information we collect to:

• Process ticket purchases and manage your bookings
• Send confirmation emails and important updates about your reservations
• Provide customer support and respond to your inquiries
• Send promotional materials and newsletters (with your consent)
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted partners who help us operate our business (payment processors, email services, analytics providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through certified partners
• Regular security assessments and updates
• Access controls and employee training
• Data backup and recovery procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

You have the following rights regarding your personal information:

Access and Correction

You can request access to or correction of your personal information by contacting us.

Marketing Communications

You can opt out of marketing emails at any time using the unsubscribe link or by contacting us.

Account Deletion

You can request deletion of your account and personal information, subject to legal retention requirements.

Cookies

You can control cookie settings through your browser preferences.

We use cookies and similar technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and recommendations
• Enable social media features
• Serve relevant advertisements

You can control cookies through your browser settings, but some features may not work properly if you disable them.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

If you are accessing our services from outside Albania, please note that your information may be transferred to and processed in Albania or other countries where we operate. By using our services, you consent to this transfer.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: